New Service Connection | Carcar Water District

Terms and Conditions

WATER SERVICE CONNECTION CONTRACT

The CUSTOMER:

Shall agree to conform and abide by the CWD policies, rules and regulations appertaining to water services;
Shall agree to pay the service fees, charges and other fees, including increases thereto, as approved by the CWD Board of Directors;
Shall relieve CWD from any liability on Right of Way issues arising from the newly installed service connection. The applicant undertakes to settle and resolve the matter on his own;
Shall accept the water supply and pressure conditions that is provided by the distribution system at the location of the service connection and shall agree to relieve the water district for any liabilities arising out of low- or high-pressure conditions and interruption of water services;
Shall agree that the Water Meter is a property of the Water District and is not part of the application fee paid. The water meter shall be installed at a tap stand nearest to his/ her premises or as may be directed by the CWD;
Shall protect the water meter installed at all times, regardless of its location. If stolen or damaged, he/she pays the replacement cost of the water meter;
Shall be responsible for the installation of pipes and fixtures after the water meter and its proper maintenance to prevent pipe leakage and water contamination. Water, whether consumed or wasted, shall be the responsibility/accountability of the CUSTOMER;
Shall pay his/her water bill including all charges, regularly on or before the specified due date at the CWD office or through its authorized collecting banks and/or payment partners. Non-receipt of bill does not relieve him/her of liability.
Shall agree that payment shall be applied first to surcharges and other charges, then to water bills in arrears before the payment be applied to the current bill;
Shall agree that water service will be disconnected if no payment has been received twenty (20) days after billing. Once disconnected, he/ she shall pay the reconnection fee in addition to the full payment of the outstanding balance prior to reconnection;
Shall agree that in the event that the water meter becomes stuck or defective for one reason or another, the average consumption of the customer for the last three (3) months prior to the date when the water meter becomes stuck or defective shall be the basis of the billing during the month the meter is stuck up or defective;
Together with the house/building owner and lot owner, unconditionally agree that they shall be jointly and severally liable under this contract. It shall be the obligation of the house/building, and lot owner’s obligation to monitor the accounts of his/her tenant or lessee;
Attests that the application is not to avoid the payment of a dormant or unpaid account to CWD. If discovered that the applicant or his/her spouse have an unsettled obligation to CWD, the CWD reserves the right to charge the unpaid account of the old connection to the new service account.
Agrees that CWD water service connection is location specific. Thus, it cannot be transferred or the supply be diverted to other lots unless approved by the CWD;
Agrees that this contract is non-transferrable. In case there is a transfer of ownership, it is the responsibility of the CUSTOMER to notify CWD. Failure to comply, the CUSTOMER is liable for the water bills incurred or any illegal acts committed by the new owner or actual occupant. The same applies for abandonment.

The CARCAR WATER DISTRICT:

Undertakes to provide water service at the customer’s address indicated above or in the house/building subject of the application after submission of documentary requirements, signing of contract and payment of the required fees. For this, the CWD;
1. Shall provide all necessary pipes, fittings, materials and water meter from the tapping point up to the water meter pipe assembly and responsible for the maintenance of mainline pipe, before the meter installation up to the water meter;
2. Shall bill the customer based on the current water rates, and other charges as may be approved by the CWD Board of Directors and Local Water Utilities Administration. In case of increase in water rates, the same shall be implemented accordingly.
3. Shall bill the customer for services other than the supply and delivery of water.
Shall determine the size of the service connection and the location of the meter stand assembly, and has the absolute right to transfer meter if deemed necessary.
The CWD shall classify the user as Residential; Government; Commercial/Industrial; or Bulk/Wholesale, and reclassify the same if it is found that the CUSTOMER changes the nature of the use of the service connection which entails a different classification.
Shall impose a penalty/surcharge of ten percent (10%), or at the rate as may be approved by the CWD Board of Directors in case of non-payment of account after Due Date, which is Fifteen (15) days from the Billing Date.
Shall disconnect the water service connection after a Five (5) day grace period from Due Date. Disconnection is to be effected, without the need for additional notice. The CWD statement of account shall also serve as Notice for Disconnection;
Shall not be liable for interruption of services for causes beyond its control and should not be liable to the CUSTOMER for damages caused by defective connections. However, CWD undertakes to notify customers for any scheduled water service interruptions due to maintenance work through social media or any other means.
Has the right to disconnect existing water service impose penalties and/or file legal action in court for any of the following causes or grounds;
1. Violation of any terms and condition of this contract;
2. Violation of the plumbing standard;
3. Any misrepresentation or falsification made at the time of the application for water service and
4. Violation of RA 8041, otherwise known as the “Water Crisis Act of 1995” and PD 198, as amended.

Any violation of the provisions hereof shall be a ground for immediate disconnection of services without prejudice on the part of CWD to file the proper case in court.