SAFETY AND SECURITY: OUR UTMOST CONCERN AT CWD

In 2020, Carcar Water District celebrated its 40th  founding anniversary.

Over the last 4 decades, it has been serving the people of Carcar City by providing safe drinking water to residential, government, and industrial consumers at a high level of customer service.

its growth has been made possible by the support and cooperation of the general public who stood by this government-run water utility for 40 years and counting.

To cope up with the rising economy over a period of time, a few adjustments on tariffs were made in the past.      

The last adjustment was implemented in 2014. Since then, New facilities and water sources were added.

Well and pumping stations:

  1. Langub Can-asujan Well
  2. Relis Pob. I Well
  3. Riverside Can-asujan Well
  4. Tapal Guadalupe Well
  5. Takdog Well
  6. Ylaya, Bolinawan
  7. Luan-luan Well

Reservoirs:

  1. Bagakay Reservoir
  2. Sa-ay Can-asujan Reservoir
  3. Sa-ay – Mohon Reservoir
  4. Sangi Guadalupe Reservoir
  5. Dandan Reservoir
  6. Upper Lagang Reservoir
  7. Mahayahay Guadalupe Reservoir
  8. Takdog Reservoir
  9. Ylaya Bolinawan

Treatment Plant:

Takdog, Población I

In 2014, the number of service connections was just around 12,100, serving 12 of the 15 barangays in Carcar City. At present, there are at least 22,165 households and businesses that now enjoy the services of the water district. CWD is now present in all of the 15 barangays in the City, serving at least 75% of the City’s population. Recently, the water district applied for tariff adjustment with LWUA. The legal basis and data pertinent to the application were presented to the general public via a public hearing held at the covered in Barangay Poblacion III last April 2021.

ISO Certification    

In 2016, CWD was issued ISO certification for quality management system by TUV Rheinland, an international certifying body whose main office is based in Cologne, Germany.

As an ISO-certified government agency, processes and procedures are standardized. Activities and results are reviewed, calibrated and audited at least twice a year to ensure conformance with agreed standards, and paying more attention in the delivery of service excellence for the following areas:

  1. Application for new service connection;
  2. Installation of new service connection;
  3. Attending to complaints (PACD); and
  4. Leak repairs   

As a result, the water district received the following awards and recognitions from various government agencies:

  • CSC awards
    • PRIME HRM Level II
    • Brigada Ahensya
  • LWUA awards
    • Most Outstanding Water District (Category B)
    • Big Brother Award 
  • DBM Certificate (ISO)

In all of these efforts and achievements, our staff works hard, 24 hours a day, to deliver the services directly to your individual homes. And in doing so, we always see to it that safety and sustainability are the primordial considerations in decision making.

Water Quality

Every day chlorine residuals are monitored at various sampling points of the distribution system in compliance with the requirements of the Philippine National Standards for Drinking Water

Every month, bacteriological tests are conducted by a third-party laboratory at various sampling points covering all sources for purposes of collecting water samples and analyzing these samples to estimate the numbers of bacteria present. This is intended to determine whether disease-causing bacteria, in particular fecal coliforms, are present in water.

Every year, physical-chemical tests are conducted to determine if the water meets government regulations and is safe for human consumption and the environment.

Every CWD employee knows by heart that this water utility aspires to be recognized as the most outstanding water district in the entire country by 2030. This aspiration is not far-fetched considering that in 2018, CWD was awarded by LWUA as the most outstanding water district in the country under its category. Due to the pandemic, no such awards were conferred in recent years.

But the dream lives on. And while we aspire to one day achieve that dream on or before 2030, our beloved concessionaires can rest assured that we will give them the best service that they deserve every day.